Terms of service

Warranty Terms and Conditions

  • It applies only to the original purchaser of Product that was purchased from an authorized retailer or sales channel. Non-authorized 3rd party receipts or order numbers are NOT accepted for warranty verification.
  • To ensure warranty claims are for genuine X.One® products, our support team may require a receipt to complete your claim. If a receipt or other proof of purchase is not provided, you may be asked to ship the product back to X One at your expense for review.
  • X One® Ultra Cable warranty policy does not cover cosmetic defects. Frays are certainly not covered as long as cable works perfectly. However, in rare cases where fabric came off lose from the neck part very shortly/before purchased, it can be claimed under warranty for reasonable issues.
  • The warranty will not cover cosmetic issues or product failure due to defects or malfunction caused by misuse, failure to follow directions, abuse, or use with improper or faulty equipment.
    Warranty also does not cover damage caused by operating the Product outside the permitted or intended uses described by X One or with improper voltage or power supply.
  • X.One® will repair or replace, at our discretion, any product that proves to be defective in material or workmanship. If your product is no longer available or out of stock, we may replace your product with a product of equal value at our option.
  • X.One® cannot provide any replacement or warranty in an event of screen breakage or damage. Our screen protector works as a sacrificial protection barrier to your screen, and is not a warranty programme. Screen protectors and cases provide a certain level of protection to your mobile devices, and if the impact exceeds the protection limits, chances are your screen may still break. Protection accessories are meant to reduce the chances of breaking, and not as a guarantee that screens will be 100% unbreakable.

 

15-Day Installation Guarantee – Terms & Conditions

  • At X.One, we provide a 15-day installation guarantee to ensure a risk-free experience when installing your screen protector. If you encounter installation issues, we’ve got you covered under the following terms:

Eligibility & Coverage:

  • The 15-day installation guarantee is valid only for X.One® Hybrid Polymer Screen Protector with Installer Kit purchased from X.One's official store.
  • The guarantee applies only to the original buyer account used for the purchase.
  • If the screen protector is incorrectly installed, kindly submit at least 2 pictures for us to verify your issue
  • If installation errors are confirmed, we will provide a one-time replacement with a brand-new set.
  • The buyer will be responsible for the shipping fee of the replacement product.

Limitations & Exclusions:

  • Each purchase is eligible for only one replacement under this guarantee.
  • Any product that has already been replaced under this policy is not eligible for another replacement or refund.
  • This guarantee does not cover damages due to external factors, mishandling, or improper use beyond installation errors.
  • By purchasing from X.One's official store, you agree to these terms. For assistance, please contact our support team.